Questions about the Product

  • Designed to support your hydration and health, our formula provides a healthy vitamin boost without clashing with other supplements you may be taking. 

    Each pack contains 0.28 mg of Vitamin B6, 24 μg of Vitamin B9, and 0.50 μg of Vitamin B12.

    The NHS guidelines suggest daily limits of 200 mg for B6 and 1 mg for B9—both far above what you’d get, even if you enjoyed several packs. No upper limit is currently set by the NHS for B12.

    Since everyone’s health is unique, it’s best to check with your medical professional if you have any concerns.
  • As with drinking water or eating healthy foods, how many Jelly Drops you consume is completely up to you, and by eating more you can help further boost your hydration.

    Made with 95% water, Jelly Drops are sugar free, fat free and contain only 2g of carbohydrates per serving, meaning that many aspects people often need to control in their diet are not an issue with eating too many Jelly Drops.

    As everyone is unique and has their own individual health requirements, you should still consider any specific dietary advice you are following. If you have any questions or concerns, we recommend checking with your relevant medical professional. If you require any additional information on the ingredients, including the electrolyte breakdown, please get in touch.

    Each pack of Jelly Drops contains 1.67 oz of water. Vitamin wise, each pack contains 20% of the Nutritional Reference Value (NRV) of B6 (0.28 mg), B9 (24 μg), and B12 (24 μg), offering an essential vitamin boost whilst staying well within recommended guidelines.

    The NHS recommends that you should have no more than 200mg of B6 each day and no more than 1mg of B9, both far above what you’d receive even if you had dozens of packs, or if you ate a regular amount alongside existing sources of vitamins. The NHS currently does not recommend an upper limit for B12.

    You can have up to 25 pots of Jelly Drops a day… but honestly, that sounds like a lot of snacking – even for us!😄
  • Here's what makes up a Jelly Drop!

    Ingredients: Water (95%), Maltodextrin, Gellan Gum, Xanthan Gum, Locust Bean Gum, Acacia Gum, Agar-Agar, Dextrin, Lactic Acid, Citric Acid, Malic Acid, Potassium Sorbate (to maintain freshness), Natural Flavors, Turmeric (color), Black Carrot Juice (color), Sodium Benzoate (to maintain freshness), Salt, Potassium Chloride, Trisodium Citrate, Sucralose, Pyridoxine Hydrochloride, Folic Acid, Cyanocobalamin.

    For more information, including the electrolyte breakdown, see the PDF attached below and just get in touch if you need any further detail.
  • Jelly Drops are made with 95% water, but they won’t melt, burst, dissolve or have a liquid centre! We’ve designed them with a solid texture that’s still super easy to eat. Many people say they feel a bit like traditional jello, but they’re different from traditional sweets like wine gums or jelly beans.
  • We suggest you consume 2 to 3 packs each day, to provide a hydration boost and gain the optimal health benefits from the added B vitamins and electrolytes. Each individual pack of Jelly Drops contains around 9 jelly candies.

    As with any food that provides health benefits, it’s completely up to you how many you eat. But every pack will contribute to supporting your daily health and hydration needs.

    If you are struggling to eat the suggested 2 to 3 packs per day, then rest assured that every pack consumed will provide much needed additional water intake, as well as the associated health benefits from the vitamins and electrolytes. Many people find it easier to increase the amount they eat over time.

    Remember, with Jelly Drops we are trying to top up hydration levels, and not replace liquids. So if your loved one likes cups of tea, but struggles to drink a glass of water, we suggest you keep offering your loved one their favourite drink. A good tip is to offer your loved one Jelly Drops at certain times of the day, so for example when your loved first wakes up, with meals or when your loved one is watching TV.

    As everyone is unique and has their own individual health requirements, if you have any questions or concerns, we encourage you to consult a medical professional.
  • Jelly Drops are 100% vegan-friendly! We use plant-based gelling agents instead of gelatin and would never conduct animal testing.
  • Jelly Drops are sugar-free and contain only 2g of carbs per pack (9 drops, referred to as a "portion" in the table below). 

    If you’re unsure about including them in your diet, please speak with a medical professional. We recommend using the table below to help with nutritional planning.
  • No, Jelly Drops don’t need to be stored in the fridge. But feel free to pop them in the fridge if you like them chilled. Many of our customers prefer them out of the fridge as a refreshing treat! Just avoid freezing or leaving them in the sun.💧

    Once opened, enjoy your Jelly Drops within 7 days—and don’t forget to recycle the packaging! ♻️
  • Jelly Drops come in six tasty flavors: strawberry, raspberry, blackcurrant, orange, peach, and lemon.

    Prefer berries only? Our 21-pack is perfect for you! This box is filled exclusively with strawberry, raspberry, and blackcurrant drops.

    At this time, we’re unable to customize flavor combinations, and multipacks are pre-selected.
  • Jelly Drops come with at least 6 weeks on their best before from delivery—just store them in a dark place to prevent colour fade. 

    Once a pack is opened, it’s best to enjoy them within 1 day for maximum water content, though they’ll stay good for up to 7 days if covered. 

    While refrigeration isn’t required, it’s a great way to enjoy them as a refreshing treat!💧
  • We’ve kept Jelly Drops soy, dairy, gluten, and sugar-free to make them as inclusive as possible. 🌍

    Plus, our facility is completely tree nut and peanut-free too. Not sure if they’re right for your needs? Contact us anytime, and we’ll be happy to help.
  • We currently do not recommend Jelly Drops for children or individuals with swallowing difficulties. They’re soft and easy to chew but don’t dissolve or burst like jello, so they need to be chewed thoroughly before swallowing.

    If you have any concerns, we advise consulting a Speech-Language Pathologist before use. See the PDF below for the approximate drop measurement.
  • Jelly Drops are classed as a normal confectionery product and haven’t undergone specific evaluation for pregnancy. However, many pregnant customers have enjoyed them and shared only positive feedback! 

    For a full ingredient and nutritional breakdown, see the article here. If you have any concerns, we suggest seeking professional medical advice before consuming.
  • Hydration matters to everyone, which is why Jelly Drops are loved by a wide range of people—not just those living with dementia. They are perfect for anyone looking to boost their hydration or seeking a healthy treat! 

    Made with 95% water, plus added electrolytes and B vitamins, they’re sugar-free and non-laxative. If you or your loved one is on medication or undergoing treatment, it’s always best to check with your relevant medical professional.

    Please remember, however, that Jelly Drops are not suitable for people with swallowing difficulties.

    You can find the full list of ingredients in this article, and we’re here to answer any specific questions you may have.

Ordering & Subscriptions

  • Jelly Drops can be purchased as a one-off order or as part of a recurring subscription depending on the option selected at checkout. 

    Payments are made online only through our website via debit or credit card only. We accept Visa, MasterCard and American Express. 

    Once an order is confirmed, payment is taken immediately and confirmation is presented onscreen and through email. If your payment fails you will be notified onscreen and have the opportunity to try again, but your order will not be confirmed until payment is successfully taken and order confirmation is generated.

    It is your responsibility to ensure that the details entered at point of purchase are correct and this includes the postage address and email address. If you have not received the email order confirmation or have any problems making a payment, please contact us.

    Please see the page here for the Terms or Service and here for the Privacy Policy.

    Subscriptions

    You have the option to subscribe to regular deliveries, instead of making individual purchases by selecting the ‘GET FREE TRIAL’ option at checkout. For each sample that is ordered from our website an attached subscription applies. 

    By default we will only charge you the postage fee to ship the 2x pack sample. The first subscription box, the 42x pack, will activate 14 days later. From there, we will automatically charge your card in line with your chosen frequency. If you choose to send the first subscription box alongside the sample by selecting this option at checkout, the chosen frequency will apply from that date. 

    There are no fixed contracts and your subscription will automatically continue unless you cancel or modify your subscription before your next scheduled payment date. We will send you a courtesy email reminder 3 days prior to the order being created. If a payment fails, it will reattempt automatically daily and you will be notified. A failed payment does not signify the cancellation of a subscription.

    Any changes made to a subscription impact future orders only and not any orders that have already been created. This includes if your subscription was cancelled but an order had already been created, this will need to be cancelled separately.

    Once an order is created and an order number generated, our cancellation and return policies apply. We cannot guarantee changes can be made once an order has been created.

    Returns & Order Issues

    We are unable to accept returns in the USA. For further information please read our Returns Policy.

    Missing Deliveries: When a delivery goes missing at no fault of the customer, we will arrange a replacement or refund as required. Under our courier terms and conditions, orders can only be classed as missing after 15 days from the last courier tracking update. Any issue must be raised within 30 days of the last tracking update.

    Damaged Deliveries: Deliveries that have been damaged in transit will be eligible for a part or full refund or replacement, as appropriate to the level of damage. Any claims relating to damaged deliveries must be made with photos of the damage, as required by our couriers' terms of service.

    Any refunds that may be approved will be credited back through the original payment method only. Should the account be closed, we must still attempt the transaction. If the refund fails, we will contact you through email or phone to obtain alternative account information.
  • Jelly Drops aren’t available in stores and can only be purchased online — but don’t worry, getting started is easy!

    Jelly Drops are available in multipacks, with approximately 9 drops in each flavor pack. While individual packs aren’t sold separately, you can choose from:

    21x pack (berry flavors only): $52.50 + $9.99 shipping

    42x pack (mixed flavors): $94.50 + $9.99 shipping

    The best way to save is through our flexible subscription plan. You’ll receive a free 2x pack sample in your first order and get a 42x pack at a reduced price.

    Our subscriptions are flexible and easy to manage — you can edit, pause, or cancel anytime, no strings attached.

    42x pack (mixed flavors) subscription price: $69.30 + $9.99 shipping

    Note that relevant state taxes will also apply.
  • Looking for the best way to keep your loved one stocked up on Jelly Drops? Subscriptions are the way to go!

    With a subscription, you’ll receive a free sample pack to start, save on each 42x pack, and have the peace of mind that you’ll never run out.

    We understand that building a routine takes time, so we’ve made subscriptions totally flexible. There’s no commitment — you can update or cancel at any time, and there are no hidden fees.

    Your 2x sample pack is sent first for $4.99 (shipping), giving you time to see if Jelly Drops are suitable before your first subscription box charge.

    We’ll send a reminder email 3 days before each charge, and you can manage your plan through your online account. If you need any help, our team is always happy to assist so just get in touch.

    Each 42x pack through a subscription is $69.30 plus $9.99 tracked shipping — a $25.20 saving compared to one-off orders. You can set your delivery frequency between 1 and 3 weeks but if you need longer, just ask. Note that relevant state taxes will also apply.
  • Our subscription plans are completely flexible — there are no minimum terms, and you can cancel anytime. We get it! 😊

    If you need to cancel, you can do so via your online account or by contacting us for help.

    1️⃣ Log in to your Jelly Drops account using the email linked to your subscription.

    2️⃣ Go to Manage Subscriptions and select ‘Reschedule, pause, or cancel this subscription’.

    3️⃣ Choose ‘Cancel or pause subscription’ at the bottom of the page.

    4️⃣ You can either pause your subscription or cancel it entirely by clicking ‘Cancel subscription’.

    5️⃣ Let us know your reason for canceling (your feedback helps us improve!) and hit ‘Next’.

    6️⃣ Confirm by selecting ‘Cancel my subscription’, and you’ll get a confirmation email.

    🔔 Note: Canceling a subscription won’t stop any orders that have already been charged. If you need to cancel an upcoming order after receiving an order confirmation email, please reach out to us quickly. We process orders quickly, and while we’ll do our best, we can’t guarantee cancellations once an order is dispatched.
  • Not ready for your next Jelly Drops box? It’s easy to skip a delivery, change your payment date, or adjust how often your orders are sent.

    If an order has already been created, please contact us as soon as possible. We’ll do what we can to cancel it, but we can’t guarantee changes once the order is under processing.

    For quick adjustments, head to ‘Manage Subscriptions’ through your Jelly Drops Account, or get in touch with our team.
  • Surprise someone with Jelly Drops delivered to their door! 🎁

    Add your items to the cart and head to checkout.

    Enter your email address to get the confirmation and tracking info.

    In the ‘Delivery’ section, put in your loved one’s details.

    Untick the box in the payment window to enter your billing address.

    And don’t worry — the package won’t include any invoices!
  • There’s a small window to make changes once an order is placed, so it’s important to double-check your shipping and contact details before completing your purchase. 

    Once your order number is generated, the order is complete and a confirmation email has been sent to you.

    We’ll do our best to help with cancellation or change requests, but we can’t guarantee they’ll be possible.  Please note that if your order has been shipped already, no changes or cancellations can be made.

    If your request is received before the order is labeled for dispatch, we’ll cancel and refund the order in full via your original payment method.
  • Jelly Drops are available to order as a 21x pack or 42x pack for one-time purchases. 

    Want to try a sample first? You can redeem a 2x sample pack with our Free Trial & Subscribe option. Learn more about subscriptions here.
  • Want to keep things flexible? Jelly Drops can be purchased as one-off orders too. Just choose the ‘BUY NOW’ option at checkout.
  • We’re not in retail stores (for now!) — Jelly Drops are only available to order online through our website.

Delivery & Return Information

  • Jelly Drops are a food product, and under The Food & Drug Administration (FDA) regulations, we are unable to accept returns. This policy applies to both one-off and subscription orders, and all sales are final.
  • Jelly Drops are shipped via USPS across the USA. Once your order ships, you’ll receive a tracking link via email to follow its journey. 

    Most orders arrive within 3 to 7 business days, but shipping to Hawaii, Alaska, or remote locations may take up to 14 days.

    Please be aware that packages may not always be delivered to your front door and might be left in a secure location or locker.

    All orders ship for a flat rate of $9.99, with $4.99 shipping for the 2x sample pack subscription offer.
  • We’re incredibly grateful for the support and enthusiasm Jelly Drops has received since our launch!

    Currently, we ship to the USA, Canada, and the UK, and we’re working hard to add more countries to our shipping list soon.

    While we don’t have a set timeline yet, you can sign up to our mailing list to get the latest updates on when we’ll be delivering to your country.
  • For any orders that arrive damaged, incorrect, or spoiled, please get in touch with us within 14 days of receiving your delivery and provide photos of the issue. We’ll review the photos and offer a replacement, partial refund, or full refund based on the damage.

    We may ask for the order to be returned for investigation, and we’ll reimburse any return shipping fees if this is required.

    Please note: Due to the high water content of Jelly Drops, it’s normal to see some liquid inside the packs, and this can vary between deliveries.

About Us

  • Absolutely! You can download a digital copy of our leaflet using the link below.

    Thank you for helping to spread the word!
  • As a small team working from the United Kingdom, it can be tricky to connect over the phone due to the time difference.

    The best way to get in touch is via email. We aim to reply to all inquiries within 24 hours. 

    📧 usa@jellydrops.com
  • Every part of Jelly Drops — the shape, presentation, colors, flavors, and ingredients — has been carefully designed to be enjoyed by as many people as possible.

    We’re constantly evolving behind the scenes, so if you have any ideas for making them even better, whether it’s about the product, service, or packaging, please let us know!
  • Yes, our packaging is recyclable! ♻️ Simply separate it into its parts—cardboard (including the delivery box) goes with cardboard recycling, and the individual packs go with plastic. 

    We’re still working on the film, which isn’t recyclable yet, but we’ll keep you updated!
  • Lewis’ grandma was the inspiration behind Jelly Drops, and we couldn’t think of a better way to honour her than by including her name in the company—'Pattinson'.

    Watch the story here!
  • Made in the UK with care! Our state-of-the-art facility that guarantees the best quality and safety standards for every drop!💧
  • Fantastic news! Head to the page below for more information.

    🔗 https://www.jellydrops.us/pages/business